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Legal information

Contractual documents

Information about Complex System services. Your quote or contract specifies the particular terms.

COMPLEX SYSTEM · SIREN 881 632 277

Direct links: /legal/aup, /legal/cookies, /legal/dpa, /legal/exit-plan.

Framework contracts

B2B terms of saleDocument
B2C terms of saleDocument
Console terms of useDocument
General termsDocument
Billing termsDocument
Suspension and restrictionDocument
Contractual SLA — draftDocument
/legal/exit-planDocument
Version historyDocument

Privacy & compliance

PrivacyDocument
Legal noticeDocument
Cookie policyDocument
Acceptable use policyDocument
Data processing agreementDocument
Sub-processor listDocument
Data retention policyDocument
Export controlsDocument
Complaints procedureDocument
Refund policyDocument

Payments & AML

Chargeback policyDocument
KYC / KYBDocument
KYC/KYB and AML notesDocument

Regulatory information

DORA — operational resilienceDocument
NIS2 — cybersecurityDocument

Particular terms

Special terms — ComputeDocument
Special terms — VPSDocument
Special terms — StorageDocument
Special terms — NetworkDocument
Special terms — APIDocument
Special terms — CybersecurityDocument
Special terms — Payments & antifraudDocument
Special terms — Software licencesDocument
Special terms — Managed servicesDocument
Special terms — MessagingDocument

Trust & certification

PCI DSS centreScope